Frequently Asked Questions

How do I know your provider card will be accepted by my employer or institution?

We guarantee your employer will accept our provider card. To date, we have a 98.7% acceptance rate. The ACLS Medical Training course materials and examination is physician created, based off the latest AHA guidelines, and accredited for AMA PRA Category 1 Credits™. While unlikely, if your provider card is not accepted by your employer, simply email us through the Contact Us page anytime within 60 days of purchase for a prompt and courteous refund of your entire course fee.

Are your courses accredited and will I receive CME’s?

Yes. We are proud to offer continuing education credits for our learning activities. All courses provided by ACLS Medical Training are accredited by Postgraduate Institute for Medicine and offer AMA PRA Category 1 Credits™. If you are certifying for the first time, we offer eight (8) continuing education credits. If this is your bi-annual renewal, we offer four (4) continuing education credits. Simply pass our examination with a score of 80% or higher and you will be able to claim the appropriate number of continuing education credits.

Will I receive an American Heart Association (AHA) card?

No. Our logo is on the front of the card as ACLS Medical Training is the organization who created the curriculum. The card you receive will say on the front that this course follows all American Heart Association guidelines.

My current certification has already expired. Am I still able to take the less expensive recertification course?

Yes. Our course is specifically designed for medical professionals who want to recertify their existing or expired ACLS, BLS, or PALS certification. As long as your provider card has been lapsed for less than 24 months, you can register for the less expensive recertification course.

Do your courses meet Joint Commission (JCAHO) standards?

Yes. All curriculum on the ACLS Medical Training website is evidence-based and complies with JCAHO requirements. ACLS Medical Training curriculum is adapted from American Heart Association (AHA) guidelines, the latest peer-reviewed articles, and expert consensus guidelines.

Under “Provision of Care, Treatment, and Services,” the Joint Commission (JCAHO) requires the following for resuscitation services:

Standard PC.9.30 Resuscitation services are available throughout the hospital.

  • Policies, procedures, processes, or protocols govern the provision of resuscitation services.
  • Equipment is appropriate to the patient population (for example, adult, pediatric).
  • Appropriate equipment is placed strategically throughout the hospital.
  • An evidence-based training program(s) is used to train appropriate staff to recognize the need for and use of designated equipment and techniques in resuscitation efforts.

According to the Joint Commission’s Standards Interpretation Group, the Joint Commission does not recommend any specific training program (e.g. American Heart Association or Red Cross), but does require that they are evidence-based. All ACLS Medical Training courses meet these requirements.

Do I have to wait for study materials to arrive?

No. All of our courses are 100% online-based. Once you complete the secure checkout you will have instant access to all course curriculum and learning modules. By putting our curriculum online it is instantly available and accessible 24/7 on any computer, tablet, or smartphone. The certification exams are 100% online, too. When you are ready, take the multiple-choice exam using our online interface. You can purchase the course, take the exam, and receive your certification on the same day.

Is there a practical skills test required to receive my certification?

No. Your question is an important one. You do not have to complete a hands-on skills test to complete any of our continuing education courses. When the physicians at ACLS Medical Training were creating our curriculum, they decided a hands-on skills test on a mannequin is not critical for a continuing education course. These tactile experiences cannot be duplicated in a skills test – they can only be learned through practice in the field, which comes as part of your clinical training. Therefore, our program does not require a skills test. Instead, you must demonstrate that you have mastered the didactic material by passing the certification exam. If your employer specifically requires a skills test, you can download these documents and get checked off locally by a co-worker or administrator.

How long does it take to receive my provider card?

You will be able to print a copy of your provider card immediately after passing the certification exam, and we will mail your hard copy provider card via USPS First Class mail within one business day. Depending on where you live, it will arrive in 2-5 business days.

Once I receive my card, how long will I be certified?

Your certification is valid for two (2) years from the day you pass the exam.

I have never been BLS/ACLS/PALS certified. Do you offer first-time certification?

Yes. If this is your first time certifying, we have over 20 hours of content in our comprehensive Education Center. Once you learn the materials and pass the exam, you are certified. Whether you are renewing or certifying in ACLS or PALS for the first time, you should have a solid foundation in BLS (Basic Life Support). If you do not have a solid foundation in BLS you should sign up for our course and also schedule hands-on training.

Is the exam timed?

No, there is no time limit. We present an open timing structure for all of our examinations. This means unlimited time to review the content and take the exam. We encourage you to spend enough time to learn the content thoroughly so that you can pass the exam and become a first-rate provider.

What happens if I fail the exam?

You will be notified immediately whether you pass or fail the exam. If you don’t pass on your first attempt, you can retake the test as many times as needed until you earn a passing score. You will need to achieve a score of at least 80% to pass the exam.

What is the minimum passing score on the exam?

You will need to achieve a score of at least 80% to pass the exam.

What happens after I pass the exam?

You will be notified immediately that you have passed the exam. We will also show you which questions you missed so that you can review them. You can download and print a copy of your provider card right away. Your hard copy provider card will be sent to your address of record, which will arrive within 2-5 business days.

Is there a fee to receive my provider card by mail?

No. There is no extra fee for mailing your card domestically or internationally.

Select your courses below:


Fast | Accredited | Online




Fast | Accredited | Online




Fast | Accredited | Online