Frequently Asked Questions

How do I know your certification card will be accepted by my institution or facility?

We guarantee your employer will accept our provider card. To date, we have a 98.7% acceptance rate. The ACLS Medical Training course materials and examination is physician created, based off the latest AHA guidelines, and accredited for AMA PRA Category 1 Credits™. While unlikely, if your provider card is not accepted by your institution or facility, simply email us through the Contact Us page anytime within 60 days of purchase for a prompt and courteous refund of your entire course fee.

Is your course accredited and will I receive CME’s for taking this course?

Yes! We are proud to offer continuing education credits for our learning activities. Certification and recertification courses provided by ACLS Medical Training are accredited by Postgraduate Institute for Medicine. We offer AMA PRA Category 1 Credits™ for all of our courses. If you are certifying for the first time, we offer eight (8) continuing education credits. If this is your bi-annual renewal, we offer four (4) continuing education credits. Simply pass our examination with a score of 80% or higher and you will receive the appropriate number of continuing education credits.

What happens after I pass the exam?

You will be notified immediately that you have passed the exam. We will also show you which questions you missed so that you can review them. You can download and print a copy of your provider card right away. Your hard copy provider card will be sent to your address of record, which will arrive within 2-5 business days.

How long does it take to receive my provider card?

You will be able to print a copy of your provider card immediately after passing the certification exam, and we will mail your hard copy provider card via USPS First Class mail within one business day. Depending on where you live, it will arrive in 2-5 business days. Please inquire about overnight shipment options (additional fees apply).

Once I receive my card, how long will I be certified?

Your certification is valid for two (2) years from the day that you pass the exam.

My current certification has already expired. Will this course allow me to recertify?

Yes! Our course is specifically designed for professionals who want to recertify their existing or expired ACLS, BLS, or PALS certification. As long as your provider card has been lapsed for less than 12 months, you can register for the less expensive recertification course.

I have never been ACLS/BLS/PALS certified. Do you offer first-time certification?

Yes, if this is your first time certifying, we have over 20 hours of content in our comprehensive Education Center. Once you learn the materials and pass the exam, you are certified. Whether you are renewing or certifying in ACLS or PALS for the first time, you should have a solid foundation in BLS (Basic Life Support). If you do not have a solid foundation in BLS you should sign up for our course and also schedule hands-on training.

Is there a practical skills test required to receive my certification?

We do not require a practical skills test for certification. Our Education Center includes online megacode simulators in lieu of a skills test. You should have a solid foundation in the mechanics of BLS (Basic Life Support). This is true for brick-and-mortar ACLS and PALS courses as well. If your employer specifically requires a skills test, you can download these documents and get checked off locally.

What happens if I fail the exam?

You will be notified immediately whether you pass or fail the exam. If you don’t pass on your first attempt, you can retake the test as many times as needed until you earn a passing score.

Is the exam timed?

No, there is no time limit. We present an open timing structure for all of our examinations. This means unlimited time to review the content and take the exam. We encourage you to spend enough time to learn the content thoroughly so that you can pass the exam and become a first-rate provider.

What is the minimum passing score on the exam?

You will need to achieve a score of at least 80% to pass the exam.

Is there a fee to receive my provider card by mail?

There is no fee for mailing your card domestically or internationally.

Will I receive an American Heart Association card?

Our logo is on the top of the card as ACLS Medical Training is the organization who created the curriculum. The card you receive will say on the front that this course follows all American Heart Association guidelines.

Is this course accredited by the Joint Commission (JCAHO)?

All course and examination materials on the ACLS Medical Training site are evidence-based and comply with JCAHO requirements. ACLS Medical Training site materials are adapted from American Heart Association (AHA) guidelines, the latest peer-reviewed articles and expert consensus guidelines.

Under “Provision of Care, Treatment, and Services,” the Joint Commission (JCAHO) requires the following for resuscitation services:

Standard PC.9.30 Resuscitation services are available throughout the hospital.

  • Policies, procedures, processes, or protocols govern the provision of resuscitation services.
  • Equipment is appropriate to the patient population (for example, adult, pediatric).
  • Appropriate equipment is placed strategically throughout the hospital.
  • An evidence-based training program(s) is used to train appropriate staff to recognize the need for and use of designated equipment and techniques in resuscitation efforts.

According to the Joint Commission’s Standards Interpretation Group, the Joint Commission does not recommend any specific training program (e.g. American Heart Association or Red Cross), but does require that they are evidence-based. All course and examination materials meet these requirements.

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Fast | Accredited | Online




Fast | Accredited | Online




Fast | Accredited | Online